June 4, 2018
The SK Lifetime Warranty program started in 2010, when we began sewing a unique serial number into each cap. If you purchased a Stormy Kromer cap with a serial number and it ever wears out, or if there is ever a problem with the cap caused by poor workmanship or faulty material, we will replace it free of charge, all you cover is the shipping.
Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Excessive wear and tear, abuse, misuse or neglect is not covered by our warranty. We also cannot guarantee against accidents, animal damages or loss…. That’s a whole different program. See SK Insurance Policy here.
No need to send your item back, but we would like to see what is happening as we can learn from each situation.
Please attach a photo. (Required)
Please fill out the info below, and return to us.
Please allow 1-2 business days for our reply to the email listed above.
A friendly reminder to check your junk/spam folders as sometimes our replies do hide in there.
I’ve worn my SK cap every day since it came home. Looks like it was made just for me. Love it!
This is my first Stormy Kromer cap and love the fit – it will be my favorite cap to wear this Winter!
I am obsessed with your company, my wife, 18 month old daughter, and myself have SK hats (see our photo from last year). I have the Wolverine Edition hat myself and love it! We are thinking about getting one for our Golden Retriever this winter. We have to go and buy a new hat for our daughter though because she has grown out of the one we got last year. Food for thought – you guys should offer an adjustable hat for babies/toddlers so they can have a SK hat throughout their growth spurts or offer a “buy back” program. It can get expensive keeping on buying the SK hats.
This is my 7th SK Cap and will go with all my coats that the other six don’t match. When it’s cold it really doesn’t matter, cuz when you have it on your head you can’t see it anyway.
Hat fits perfect. Very comfortable.
please let me now that you decide to do ,thanks Jerry
SK rocks!…
SK stands behind their product(s). I had a small issue with a new cap, called customer service and spoke with Tiffany, who went above and beyond to to help me. I wish more companies were like SK. Thank you so much.
Thanks for the comment Jeremy. So glad our team was able to help you. And thank you for supporting our family-owned company!
Thanks for your help.
Great ? product ? and great customer service!
PS , Hat size is 6 and 3/8 Black
Original.
Thank You
Why do you need a File Upload to apply for the warranty. I don’t have a file on this. And don’t want Uri the first to aske for a file.
Hi Noel – for the warranty, we need a photo of the issue/problem you are having with your product. This is important feedback to give back to our quality control and production teams so that we can continually be improving our products. If you would rather not utilize the file upload, you could email a photo to [email protected] along with an explanation of your issue and they can take care of it that way.
Nice looking lid ,thank you
I am in receipt of my third Stormy Kromer Cap. My first was used once for a hunt by my son. He liked it so much he talked me out of it. Looking forward to wearing my new charcoal Rancher.
Great hat going to like it this fall when things cool down
Fits nice, excited to try it.
Bought this hat in partridge plaid for me husband. He is walking around the house with it on. He LOVES it. What a great find.
So glad to hear this! Thank you for your purchase.
Awesome hat fits perfect, warm on cold days , I purchased the plaid with a black leather bill had several comments on sharp looking hat
Thanks Jonathan!
I live in Vermont…..11 months of winter and one of bad skiing…this hat does it all
Thanks Don, glad you love your cap!
Awesome hat
why couldn’t the sidekick be a unisex hat? I have a pedal pusher that I got at goodwill brand new(i also have 2 purchased from you) and i removed the pedals so it’s a sidekick. It’s navy and gray. I just don’t wear it because you guys market the sidekick as a woman’s cap, and i feel like if it were marketed as a unisex, it’d offer the opportunity for men to buy and wear it(and make me not embarrassed t i’m wear mine) Matter of fact, why market the ida kromer as woman’s? It could be a way to offer more colors to everyone
I love this hat. I’m 81 and always wanted one. Got it for Christmas from my wife. Warm and wonderful.
Ray Brunzell, Alger, Mi
Best hat I’ve ever had. I now have four. Love them
I feel like a 1950.s detective wearing this hat. I got it as an unexpected gift for my birthday. Love it!
Love the hat and will continue to support this Michigan company!