June 4, 2018
The SK Lifetime Warranty program started in 2010, when we began sewing a unique serial number into each cap. If you purchased a Stormy Kromer cap with a serial number and it ever wears out, or if there is ever a problem with the cap caused by poor workmanship or faulty material, we will replace it free of charge, all you cover is the shipping.
Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Excessive wear and tear, abuse, misuse or neglect is not covered by our warranty. We also cannot guarantee against accidents, animal damages or loss…. That’s a whole different program. See SK Insurance Policy here.
No need to send your item back, but we would like to see what is happening as we can learn from each situation.
Please attach a photo. (Required)
Please fill out the info below, and return to us.
Please allow 1-2 business days for our reply to the email listed above.
A friendly reminder to check your junk/spam folders as sometimes our replies do hide in there.
I’ve worn my SK cap every day since it came home. Looks like it was made just for me. Love it!
This is my first Stormy Kromer cap and love the fit – it will be my favorite cap to wear this Winter!
I am obsessed with your company, my wife, 18 month old daughter, and myself have SK hats (see our photo from last year). I have the Wolverine Edition hat myself and love it! We are thinking about getting one for our Golden Retriever this winter. We have to go and buy a new hat for our daughter though because she has grown out of the one we got last year. Food for thought – you guys should offer an adjustable hat for babies/toddlers so they can have a SK hat throughout their growth spurts or offer a “buy back” program. It can get expensive keeping on buying the SK hats.
This is my 7th SK Cap and will go with all my coats that the other six don’t match. When it’s cold it really doesn’t matter, cuz when you have it on your head you can’t see it anyway.
Hat fits perfect. Very comfortable.
please let me now that you decide to do ,thanks Jerry
SK rocks!…
SK stands behind their product(s). I had a small issue with a new cap, called customer service and spoke with Tiffany, who went above and beyond to to help me. I wish more companies were like SK. Thank you so much.
Thanks for the comment Jeremy. So glad our team was able to help you. And thank you for supporting our family-owned company!
Thanks for your help.
Great ? product ? and great customer service!
PS , Hat size is 6 and 3/8 Black
Original.
Thank You
Why do you need a File Upload to apply for the warranty. I don’t have a file on this. And don’t want Uri the first to aske for a file.
Hi Noel – for the warranty, we need a photo of the issue/problem you are having with your product. This is important feedback to give back to our quality control and production teams so that we can continually be improving our products. If you would rather not utilize the file upload, you could email a photo to info@stormykromer.com along with an explanation of your issue and they can take care of it that way.