June 4, 2018
The SK Lifetime Warranty program started in 2010, when we began sewing a unique serial number into each cap. If you purchased a Stormy Kromer cap with a serial number and it ever wears out, or if there is ever a problem with the cap caused by poor workmanship or faulty material, we will replace it free of charge, all you cover is the shipping.
Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Excessive wear and tear, abuse, misuse or neglect is not covered by our warranty. We also cannot guarantee against accidents, animal damages or loss…. That’s a whole different program. See SK Insurance Policy here.
No need to send your item back, but we would like to see what is happening as we can learn from each situation.
Please attach a photo. (Required)
Please fill out the info below, and return to us.
Please allow 1-2 business days for our reply to the email listed above.
A friendly reminder to check your junk/spam folders as sometimes our replies do hide in there.